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PRODUCT SUPPORT SERVICES | Technical Support

Overview

Iron provides technical support services in diverse fields like computing platforms, peripherals, storage, security, and networking. Our engineers in TAC (Technical Assistance Centre) provide resolutions to complex technical problems and carry out lab based triage / simulation of customer problems and provide fixes and workarounds.


Key Features of Technical Support
  • Answer questions
  • Provide advice on system usage
  • Assist with system configuration
  • Use broad product knowledge
  • Isolate problem
  • Troubleshoot with customer
  • Communicate with customer till call closure
  • Manage escalation
  • Update database

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems.

Designed to provide a unique approach to support medium to large-scale application deployment, our platforms achieve a proven advantage in the areas of open standards, ease of deployment, accelerated time to market, lower ownership costs and high business efficiency.

For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

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