Request-RMA Form

For prompt service, please take note of the following:

• An RMA number is required to process any request for product repair/replacement by service department.
• Please fill out the following section, outlining the part number, description, serial number, quantity, invoice number and date, and complete description of the problem. Please make note that your parts are only checked for the problems you list here. Your request may not be processed if necessary information is not provided.
• The RMA number is assigned only to items listed here. Additional numbers should be obtained for those items not covered.
• RMA numbers assigned to any request are valid only 10 days from the date it's assigned.
• Any refund, if applicable, would be paid in the same form as of the original purchase and would be processed within 15 days from the day the merchandise was received at Iron Systems.
• All parts come with standard manufacturer's limited warranty and most of them can be sent for service to the manufacturer directly by you. It's entirely at their discretion that how fast these services are rendered. Parts returned to Iron Systems for services may take anywhere between 2 to 6 weeks.
• While shipping the merchandise to Iron Systems, use proper packaging and mark the RMA number outside the package very legibly. Any package received without an RMA number will not be processed and will returned to you at your expense. Packages should be sent to:
  Attn: RMA Department,
  Iron Systems, Inc.
  540 Dado Street,
  San Jose, CA 95131
  USA
• Complete details on our return policies can be obtained either from our web site, sending us an email at rma [at] ironsystems.com, or by calling our service department at (408) 943 -8000 x 450 .

* indicates mandatory field. Please fill out the Following completely. You may submit up to four items at a time:

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Item 1

Part Number: *

Serial Number: *

(Located on sticker on the product. Separate multiple numbers by commas.)

Part Description: *

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Invoice Number: *

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Item 2

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Item 3

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(Located on sticker on the product. Separate multiple numbers by commas.)

Part Description:

Quantity:

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Item 4

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Part Description:

Quantity:

Invoice Number:

Invoice Date:

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