WELCOME TO IRON SYSTEMS' TECHNICAL SUPPORT CENTER

At Iron, we believe that obtaining support for our products should be just as convenient and hassle-free as using them. That's why we have designed and developed support offerings that are suitable for a wide range of businesses. You will find most of the answers to your questions on this website.

• For more information on Iron support options, please email to sales-at-Iron.com or contact your Iron solution partner.
• Customers & partners who purchase directly from Iron, can obtain Premium Support Packages. Iron offers custom-tailored contracts for every need. You can choose between 24 x 7 premium email/phone support, advance hardware replacement services and on-site extended hardware warranty. > More Premium Plans.

All products must be registered in order to receive technical support.

• Register all Iron products via the online registration page.
• Upon receipt of the registration request, Iron support will create a user ID and password for the customer enabling access to our online support center. Iron handles all registration requests within one business day.
• Iron will provide the customer with a unique contract ID that the customer can use for all subsequent interactions with Iron support.

Registration to our support site provides useful tools, such as:

• Support & Service Desk: Our website provides useful tools for efficient case management, expert knowledge and technical documentation to help manage Iron products.
• Support FAQ: Answers to our customers' most common questions.
• Moderated Customer Support Forum: Ask questions and get answers from our support staff and other Iron users.
• Software upgrades and security patches: Access to the latest software updates to keep your Iron products current and secure.
• Online device manuals, supplements, and release notes: The latest product documentation and updates.
• Links to additional resources, and more...

If you wish to receive support on nAppliance Branded Network Appliance Products and Services, please visit: Iron Systems Support Portal

• Phone: 1-800-921-IRON (4766) ext 400
• Hours: 8am to 5pm (PST), Mon-Fri (for Standard Warranty Support)
• Hours: 24 x 7 x 365 (for Platinum and Enterprise Support Plans)

In order that we may provide the best possible service, we ask that you please register your system online before calling support. Please have the system serial number from the back of your Server ready when you call.

• support@IronSystems.com

• Returns Request: RMA Authorization Form
• Email: rma@IronSystems.com
• Fax: 1-408-943-8222
• Hours: 8am to 5pm (PST), Mon-Fri