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Global Leader in Turnkey Design, Integration, Supply Chain, Deployment & Field Services.

The Serious Way to Deploy Microsoft

Forefront Infrastructure!

  • Most Value Added Features
  • True Forefront Security Expertise
  • In use by World's most demanding global networks

Support and Service Programs

Product Warranty Programs:

With highly trained Technical Support Staff, Iron Systems prides itself in offering the best product support. Our server, storage and appliance products are backed by product support, configuration assistance, training, on-site maintenance services and more.

Plans and Coverage Ironsystems Standard Ironsystems Advance Ironsystems Silver Ironsystems Gold Ironsystems Platinum Ironsystems Enterprise
Help Desk Support            
Self Help via Online Knowledgebase            
Resolution via Email (Web-Form)            
Resolution via Email (Web-Form) + Phone            
Coverage Hours 9am-5pm 9am-5pm 9am-5pm 24 x 7 24 x 7 24 x 7
Coverage Days M-F M-F M-F 365 Days 365 Days 365 Days
Support Resolution Coverage            
L1 Hardware Deploy - Quick Start Guide Assistance            
L2 OS Installation & HW Troubleshooting            
L3 Advance Configuration - OS / Apss / Network etc            
L4 Data Center Config & Root Cause Analysis            
Performance Review Meeting            
Follow the Sun worldwide coverage            
Hardware Service: Depot Repairs            
Depot Repairs via RMA            
Hardware Service: Onsite Repairs            
On-Site Technician Visit            
On-Site Response Time     Next Day* Same 4 Hours* Onsite Staff
On-Site Coverage Hours     9am-5pm 9am-5pm 9am-5pm Onsite Staff
Hardware Service: Parts Replacement            
Advance Parts Replacement            
Terms: Coverage Period            
Ironsystems Standard Warranty - Included (Years) 2 - - - - -
Ironsystems Warranty Extension - Option (Years) 1 (Total 3) - - - - -
Ironsystems Premium Coverage - Option (Years) - 1, 2 or 3 1, 2 or 3 1, 2 or 3 1, 2 or 3 1, 2 or 3

Ironsystems Standard Warranty: Standard Level Warranty Program

Iron Systems includes 2 Years of Standard Warranty Coverage on every Standard system (listed on website) sold and 1 year for Custom system. The coverage period can be extended by 3 years. This warranty offering includes: 

Help Desk Support:

Hardware Services:

Terms of Coverage:

Recommended for Data Centers with a Redundant Infrastructure and a Dedicated On-Site Support Staff that can diagnose and remedy hardware issues with minimal support

Ironsystems Advanced Warranty: Standard w/Advanced Parts Exchange

Customers can upgrade their Standard Warranty with an option for Advanced Parts Exchange. This plan offering includes:

Help Desk:

Hardware Services:

Terms of Coverage:

Recommended for Standard Warranty Customers Needing Replacement Components On-Site with the least possible delay or repair or replenishment.

Ironsystems Onsite Silver Plan*:

Customers can upgrade their Standard or Standard/AE Level Warranty to the Silver Level Service Plan. This plan offering includes:

Help Desk Support:

Hardware Services:

Terms of Coverage:

  • 1, 2, or 3 year standard warranty with Next Business Day on-site response.
  • Warranty is valid from the date of shipment.
  • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials quote prior to repairs being executed.
  • The necessary spare parts are required to be on site prior to dispatch of an Engineer for onsite service support. We strongly recommend that spare kits are purchased at the time of original purchase of equipment and stocked in a safe cage.
Recommended for Data Centers with a Dedicated Staff Remote from Data Center that can at least temporarily remedy situations with little external aid.

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