Storage HS200
IRON Storage HS200
  • Dual socket R (LGA 2011) supports Intel® Xeon® processor E5-2600
  • Intel® C602 chipset; QPI up to 8.0GT/s
  • Up to 512GB DDR3 1600MHz ECC Registered DIMM; 16x DIMM sockets
  • Expansion slots: 3x PCI-E 3.0 x16 and 3x PCI-E 3.0 x8

Iron EM4780R: Small Business, Build-To-Order 1U Rackmount Server

Key Server Benefits:

  • Small-Mid Business cost effective configuration for entry-level file/web/mail server high performance application.
  • Powered by Intel Processor - Four physical cores in one processor support better system responsiveness & multi-tasking capability than a comparable Dual Core processor.
  • Highly Customizable Hardware - Your Choice of CPU, Memory, Hard Disk and PCIe cards.
  • Highly Customizable Operating Systems - Your Choice of Operating System or Virtualization Hypervisor. (more info)
  • Server Barebone from Supermicro

Motherboard Key Features:

  • Dual socket R (LGA 2011) supports Intel® Xeon® processor E5-2600
  • Intel® C602 chipset; QPI up to 8.0GT/s
  • Up to 512GB DDR3 1600MHz ECC Registered DIMM; 16x DIMM sockets
  • Expansion slots: 3x PCI-E 3.0 x16 and 3x PCI-E 3.0 x8
  • Intel® i350 Dual port GbE LAN
  • 8x SATA2 and 2x SATA3 ports
  • Integrated IPMI 2.0 and KVM with Dedicated LAN
  • 11x USB 2.0 ports (4 rear, 6 via header + 1 Type A)

System Enclosure Features:

  • High Performance SAS2/6GbS Expander
  • High Efficiency PS and Storage Capacity
  • 4U Storage Chassis with Expender for Scalability
  • 1200W high-efficiency (1+1) redundant power supply (Gold Level 93%)
  • 24x 3.5" SAS/SATA Hot-swappable Drive Bays
  • Mini-I-Pass (SFF 8087) connectivity
  • 100% Cooling Redundancy
  • Power Switch, Reset Switch & 6 LED Indicators
  • Optional 2x Internal Fixed 3.5" HDD or 2x fixed 2.5" HDD + DVD
  • Palletized package for secure transportation

End to End Engineering

At Iron Systems, we take pride in our quality. We validate each component we offer on every platform we sell to ensure compatibility. All  aspects of a server are investigated and approved before we will sell a single unit. From the system BIOS, to thermals, to component firmware, we check it out first.

Assembled & Supported in the USA.

At Iron Systems, we believe in the American workers. That's why all Iron iServers are assembled and supported right here in the United States. Every system we build is manufactured in our huge ISO 9001 certified facility in San Jose, CA. Buy American - get Iron Server @ the most competitive price.

Motherboard Key Features

Product SKUs  
MBD-X9DRi-F -O
  • X9DRi-F (Standard Retail Pack)
MBD-X9DRi-F -B
  • X9DRi-F (Bulk Pack)
Physical Stats  
Form Factor
  • E-ATX
Dimensions
  • 12" x 13" (30.5cm x 33.2cm)
Processor/Cache  
CPU
  • Intel® Xeon® processor E5-2600
  • Dual Socket R (LGA 2011)
Cache
  • Up to 20MB
System Bus
  • QPI up to 8 GT/s
System Memory  
Memory Capacity
  • 16x 240-pin DDR3 DIMM sockets
  • Supports up to 512 GB DDR3 ECC Registered memory (RDIMM)
  • Supports up to 128 GB DDR3 ECC/non-ECC Un-Buffered memory (UDIMM)
Memory Type
  • 1600/1333/1066/800MHz ECC DDR3 SDRAM 72-bit, 240-pin gold-plated DIMMs
  • Support ECC and non-ECC UDIMMs
DIMM Sizes
  • 32GB, 16GB, 8GB, 4GB, 2GB, 1GB
Memory Voltage
  • 1.5 V, 1.35 V
Error Detection
  • Corrects single-bit errors
  • Detects double-bit errors (using ECC memory)
On-Board Devices  
Chipset
  • Intel® C602 chipset
AHCI SATA
  • SATA 2.0 3Gbps with RAID 0, 1, 5, 10
    SATA 3.0 6Gbps with RAID 0, 1, 5, 10
SCU SATA (Storage Controller)
  • SATA 2.0 3Gbps with RAID 0, 1, 10
IPMI
  • Support for Intelligent Platform Management Interface v.2.0
  • IPMI 2.0 with virtual media over LAN and KVM-over-LAN support
  • Nuvoton WPCM450 BMC
Network Controllers
  • Intel® i350 Dual Port Gigabit Ethernet
  • Virtual Machine Device Queues reduce I/O overhead
  • Supports 10BASE-T, 100BASE-TX, and 1000BASE-T, RJ45 output
  • 1x Realtek RTL8201N PHY (dedicated IPMI)
Video
  • Matrox G200eW
Input / Output  
AHCI SATA
  • 2x SATA 3.0 ports (6Gbps)
  • 4x SATA 2.0 ports (3Gbps)
SCU SATA
  • 4x SATA 2.0 ports (3Gbps)
LAN
  • 2x RJ45 Gigabit Ethernet LAN ports
  • 1x RJ45 Dedicated IPMI LAN port
USB
  • 11x USB 2.0 ports total
    (4x rear + 6x via header + 1x Type A)
Video
  • 1x VGA port
Serial Port / Header
  • 2x Fast UART 16550 ports: 1 rear and 1 header
DOM
  • 1 DOM (Disk on Module) power connector
Expansion Slots  
PCI-Express
  • 3x PCI-E 3.0 x16 slots
  • 3x PCI-E 3.0 x8 slots

    (Both CPUs need to be installed for full access to PCI-E slots. See manual for details.)
System BIOS  
BIOS Type
  • 128Mb SPI Flash EEPROM with AMI BIOS
BIOS Features
  • Plug and Play (PnP)
  • APM 1.2
  • PCI 2.3
  • ACPI 1.0 / 2.0 / 3.0 / 4.0
  • USB Keyboard support
  • SMBIOS 2.7.1
  • UEFI
Management  
Software
  • IPMI (Intelligent Platform Management Interface) v1.5 / 2.0 with KVM support
  • SuperDoctor® III
  • Watch Dog
  • NMI
  • Optional IPMI 1.5 / 2.0
Power Configurations
  • ACPI / APM Power Management
  • Main Switch Override Mechanism
  • CPU Fan auto-off in sleep mode
  • Power-on mode for AC power recovery
PC Health Monitoring  
Voltage
  • Monitors for CPU Cores, +1.1V, +1.5V, +3.3V, +5V, +12V, +3.3V Standby, +5V Standby, VBAT, 4 Memory Voltages.
  • 5+1 Phase-switching voltage regulator
FAN
  • 8x 4-pin fan headers (up to 8 fans)
  • 8x fans with tachometer monitoring
  • Status monitor for speed control
  • Status monitor for on/off control
  • Low noise fan speed control
  • Pulse Width Modulated (PWM) fan connectors
Temperature
  • Monitoring for CPU and chassis environment
  • CPU thermal trip support
  • Thermal Control for 8x Fan Connectors
  • I2C temperature sensing logic
  • Thermal Monitor 2 (TM2) support
  • PECI
LED
  • CPU / System Overheat LED
Other Features
  • Chassis intrusion detection
  • Chassis intrusion header
  • SDDC Support

Enclosure Key Features

Product SKU  
CSE-846E16-R1200B
  • SuperChassis 846E16-R1200B (Black)
Form Factor
  • 4U chassis support for motherboards up to size
    13.68" x 13", E-ATX and ATX
Processor Support
  • Supports dual, single Intel® / AMD processors
Dimensions  
Height
  • 7" (178mm)
Width
  • 17.2" (437mm)
Depth
  • 26" (660mm)
Gross Weight
  • 75 lbs (34.0kg)
Available Colors
  • Black
Expansion Slot
  • 7x PCI expansion slots
Drive Bays  
Hot-swap
  • 24x 3.5" Hot-swap (SAS / SATA) Drive Bays
Optional
  • 2x Fixed Internal Hard Drive Bays OR
  • 1x Fixed Internal Hard Drive Bay and
    1x DVD-ROM Drive or Floppy Drive
Backplane
4U Expander Backplane, features:
• SAS2 compliance
• Scalability through cascading
• 6Gb support
• Inband SES-2 Enclosure Management
• SAS/SATA support
• Single input/output SFF 8087 connectors
Front Panel  
Buttons
  • Power On/Off button
  • System Reset button
LEDs
  • Power LED
  • Hard drive activity LED
  • 2x Network activity LEDs
  • System Overheat LED
  • Power Fail LED
System Cooling  
Fans
  • 3x 6300 RPM Hot-swap PWM Cooling Fans
  • 2x 5000 RPM Hot-swap Rear Exhaust
    PWM Fans
System Monitoring
Chassis intrusion switch
Operating Environment (System)
Operating Temperature Range
  • 10 - 35°C (50° to 95° F)
Non-Operating Temperature Range
  • -40 - +70°C (-40° to 158° F)
Humidity Range
  • 8 - 90% non-condensing
Non-Operating Humidity Range
  • 5 - 95% non-condensing
Power Supply
  • Redundant 1200W high-efficiency power supply with PMBus
AC Input
  • 1000W Output @ 100-140V, 11.5-8A, 50-60Hz
  • 1200W Output @ 180-240V, 8-5.5A, 50-60Hz
DC Output
  • 1000W: +12V/83A; +5Vsb/4A
  • 1200W: +12V/100A; +5Vsb/4A
DC Output with PDB
  • +5V: 50 Amp
  • +3.3V: 30 Amp
  • -12V: 0.6 Amp
Certification
  • 80 PLUS Gold Certified [ Test Report ]
Regulatory (Power Supply)
Power Supply Safety / EMC
  • USA - UL listed, FCC
  • Canada - CUL listed
  • Germany - TUV Certified
  • Europe/CE Mark
  • EN 60950/IEC 60950-Compliant

Iserver Software Configuration

Factory Software Configuration: Custom Installation and Customization Services

Iron Systems continually evaluates and tests the latest software innovations. We are experienced in installing and customizing the operating system and software products in your system to meet your specific needs. Below you'll find links to and information about our operating systems partners, hypervisors partners, and high performance computing partners.

  • Support for Industry Standard Virtualization Hypervisors
  • Support for Industry Standard Operating Systems
  • Support for Industry Standard HPC Management Software

Support for Industry Standard Virtualization Hypervisor Systems:

Iron offers a complete line of high performance Virtualization Hypervisor servers that fully utilize server hardware virtualization capabilities. These build-to-order virtualized servers are configured for maximized virtualization performance, higher server utilization, increased security, minimized system downtime, and better efficiency rates while managing systems in mission-critical environments.



Support for Industry Standard Operating Systems:

Iron's iServer and iClusters products can be preinstalled with an operating system of your choice to better support your unique business application, performance and environment needs. Operating systems other than those listed below can be installed, but require coordination with your sales engineer.

CentOS
CentOS is an Enterprise-class Linux Distribution derived from sources freely provided to the public by a prominent North American Enterprise Linux vendor. CentOS conforms fully with the upstream vendors redistribution policy and aims to be 100% binary compatible.
http://www.centos.org
Debian
Debian GNU/Linux is popular for high-performance computing due to its multi-platform support and ease of package management and administration. It provides a wide range of services, with over 8,700 packages to select from with the current distribution. Debian GNU/Linux is full featured, dynamic and also free to use and redistribute.
http://www.debian.org/
Fedora
Red Hat Enterprise Linux technology is derived from the Fedora Project. Fedora is a Red Hat- sponsored and community-supported open source project. It provides a public development platform and proving ground for new open source technologies.
http://fedora.redhat.com/
Gentoo Linux
The Gentoo Linux distribution includes a rich set of popular software packages and is relatively easy to install and upgrade. Because it is a source distribution, it is useful for organizations that wish to customize a Linux distribution for their high-performance systems yet maintain an easy install and upgrade ability.
http://www.gentoo.org/
Microsoft Windows Server 2003
Microsoft Windows Server 2003 is the latest version of the Windows Server platform. It provides enhanced security, increased reliability, and simplified administration to help enterprise customers across all industries. The Microsoft Windows Server 2003 family helps organizations do more with less by providing an infrastructure for higher productivity and efficiency.
http://www.microsoft.com/windowsserver2003/
Windows XP Professional
The Windows XP Professional operating system is the best choice for businesses of all sizes. Windows XP Professional integrates the strengths of Windows 2000 Professional, such as standards-based security, manageability, and reliability, with the best business features of Windows 98 and Windows Millennium Edition, such as Plug and Play, simplified user interface, and innovative support services. This combination creates the best desktop operating system for business. Whether your business deploys Windows XP Professional on a single computer or throughout a worldwide network, this new operating system increases your computing power while lowering cost of ownership for desktop computers.
http://www.microsoft.com/windowsxp/
Red Hat's enterprise-class Linux
Red Hat's enterprise-class Linux operating system distribution is backed by the accountability of a major commercial software company and is stable, reliable and broadly supported. Easy to deploy and manage, Red Hat Enterprise Linux also provides various training & support options along with many industry and hardware certifications and certified applications. High- performance computing customers realize increased manageability with Red Hat Network and improved scalability with Red Hat Global File System.
http://www.redhat.com/software/rhel/
Novell
The SUSE LINUX family is characterized by flexibility and versatility while delivering a scalable, high-performance foundation for secure enterprise computing. It delivers a degree of security, reliability, availability, scalability, and automated administration that only Linux-based systems can offer. SUSE supports its enterprise customers with a comprehensive range of qualified consulting, training and support services.
http://www.novell.com/linux/suse/
FreeBSD
FreeBSD® is an advanced operating system for modern server, desktop, and embedded computer platforms. FreeBSD's code base has undergone over thirty years of continuous development, improvement, and optimization

Support for Industry Standard HPC Management Software:

Iron's HPC solution is designed to simplify HPC deployment and management. We start by building a comprehensive infrastructure stack built from leading industry-standard building blocks and best-in-class partner products. The result is a highly scalable HPC solution that can deliver exceptional performance and manageability at a fraction of the cost of proprietary systems.

Beowulf Clusters
Beowulf Clusters are scalable performance clusters based on commodity hardware, on a private system network, with open source software (Linux) infrastructure. The designer can improve performance proportionally with added machines. The commodity hardware can be any of a number of mass-market, stand-alone compute nodes as simple as two networked computers each running Linux and sharing a file system or as complex as 1024 nodes with a high-speed, low-latency network.
http://www.beowulf.org
Windows HPC Server 2008
Windows HPC Server 2008 provides a productive, cost-effective, and high-performance computing (HPC) solution that runs on x64-bit hardware. Windows HPC Server 2008 can be deployed, managed, and extended using familiar tools and technologies.
http://www.microsoft.com/hpc/en/us/overview.aspx
NVIDIA Tesla
NVIDIA® Tesla™ computing solutions enable the necessary transition to energy efficient parallel computing power. With 240 cores per processor and based on the revolutionary NVIDIA® CUDA™ parallel computing architecture, Tesla scales to solve the world's most important computing challenges—more quickly and accurately.
http://www.nvidia.com/object/tesla_computing_solutions.html
ScaleMP
Enables the creation of a single virtual system by aggregating multiple industry-standard x86 systems. vSMP Foundation software add-on creates virtual systems ranging from 4 to 32 processors (128 cores) and up to 4 TB of shared memory.
http://www.scalemp.com/
Intel Cluster Ready
The Intel® Cluster Ready program makes it easier to experience the power of high-performance computing (HPC). Developed in conjunction with hardware and software vendors, the Intel Cluster Ready program is designed to simplify purchasing, deployment, and management of HPC clusters.
http://www.intel.com/go/cluster/

Leasing Programs

Preserve Capital, Increase Financial Flexibilities and Maintain Your Competitive Edge through Iron Systems Unique Hardware, Services and Software Technology Life Cycle Leasing Solution.

In today’s competitive business climate, companies are faced with investing in state-of-the-art equipment to maintain a high level of customer satisfaction while reducing operating costs and improving profitability. To address this challenge and assist you in maintaining a competitive advantage, Iron Equipment Leasing offers lease financing solutions tailored to your specific needs. As a result, you are able to acquire the leading edge equipment you need now and upgrade as your business requirements change. With Iron Equipment Leasing, you receive complete lifecycle support from acquisition through disposal including flexible mid-term upgrade solutions and lease-end asset.

When leasing from Iron, you can expect very competitive lease rates, a quick response and minimal lease paperwork, making the process simple and straightforward. In addition Iron offers following leasing advantages:

  • Inclusion of hardware, software, training, support, maintenance, and other soft costs into one lease rate, resulting in one easy payment
  • Competitive 12, 24, 36 and 48-month lease rate, lower upfront costs with 100% financing with Dollar buy-out option at the end of the lease.
  • A disciplined approach to technology refresh. Add on or upgrade to match system capacity and functionality to changing requirements
  • A match between financial lifecycles to your technology’s useful life. Avoid higher late-life maintenance costs and benefit from increased reliability and accuracy by upgrading to new systems earlier
  • Preserve credit lines, conserve working capital and cash reserves.


Leasing vs Buying Tips

What you will learn from this tip

To help you decide between leasing and buying storage, this tip looks at the pros and cons of each approach along with some situational considerations.

The fundamental difference between purchasing and leasing server and storage is that with a purchase, you pay or finance the acquisition in exchange for ownership and equity of the asset. On the other hand, a lease or rental involves periodic payment by a lessee to a lessor in exchange for use of an asset, with the lessor retaining ownership and equity of the asset.

Leasing and financing situations share some common benefits including shifting or deferring costs over a period time for lower monthly payments to ease cash flow. At times, a lease may not be cheaper from a total cost of ownership (TCO) perspective, and you would need to do a financial lease vs. buy analysis. Traditionally, leases have been sold as a means to afford expensive items, maximize cash flow, insulate yourself from technology obsolesce and relieve yourself of the burden of technology disposal. Even though cost per gigahertz of computing and gigabyte of storage continues to fall, leasing has been touted as a way to cope with a flat budget to meet increasing IT server and storage demands. Leases are an alternative to using cash or bank credit lines to maintain or improve financial stability of your business. There can be different financial and tax benefits or caveats for leases, so you should seek professional advice (tax, accounting, insurance and/or legal) for your situation.

A lease vs. purchase (or finance) decision hinges in part on your financial situation and business requirements. Other factors include personal and organization preferences, current market opportunities and economic conditions. How long you will be able to (and plan on) effectively using an asset also plays into the decision. Generally speaking, the longer you plan on using an item, the more sense it may make to make a purchase (outright or via financing). With a purchase, you own the asset and the equity in it; however, you also have a larger cash outlay or finance fees. An outright purchase can also put a strain on your cash flow and balance sheet. Situations and conditions change from an economic and technology standpoint over time, so it makes sense to revisit lease vs. purchase decisions periodically.

Fair market value (FMV) leases can be a good option if you plan on replacing your technology in three years or less and may have tax benefits depending on your business' location. A FMV lease generally involves returning the asset to the lessor at the end of the lease term or purchasing the item at fair market value. Another option is a dollar purchase for technology that you wish to keep for a long period of time with ownership transferring to you -- the lessee -- at the end of the lease term. A FMV would have a lower monthly premium than a dollar purchase option scenario.

Iron's unique partnership with leasing firms provide unique hardware and software technology lifecycle solutions and leasing programs. Some general things to consider when making a lease vs. purchase decision include:

  • What are the current market finance (interest) rates?
  • Do you have cash reserve and cash flow to support a purchase?
  • How long will you be using or have a need for the technology?
  • Can the service life of the technology be extended in a cost-effective manor?
  • How much software and or services can be included in a lease agreement?
  • What are the federal and state regulations pertaining to asset disposal?

To summarize, you should look at a lease vs. buy decision from a technology and business (finance, tax, insurance, etc.) perspective and balance the pros and cons to meet your particular needs. Revisit your purchase vs. lease polices from time to time to see if current economic, business, technology and other influences warrant a shift in your purchase vs. lease decisions.

Product Warranty Programs:

With highly trained Technical Support Staff, Iron Systems prides itself in offering the best product support. Our server, storage and appliance products are backed by product support, configuration assistance, training, on-site maintenance services and more.

For pricing information or additional details, please contact your designated Account Executive, or, send an email to
sales@ironsystems.com
If you already have a Warranty Program and have questions about deliverables and/or period of coverage, please contact
support@ironsystems.com
We offer a variety of customer support and service plans, and our Ironsystems Consulting Service team can further assist you with solutions outside traditional support offering.
Plans and Coverage Ironsystems Standard Ironsystems Advance Ironsystems Silver Ironsystems Gold Ironsystems Platinum Ironsystems Enterprise
Help Desk Support
Self Help via Online Knowledgebase
Resolution via Email (Web-Form)
Resolution via Email (Web-Form) + Phone
Coverage Hours 9am-5pm 9am-5pm 9am-5pm 24 x 7 24 x 7 24 x 7
Coverage Days M-F M-F M-F 365 Days 365 Days 365 Days
Support Resolution Coverage
L1 Hardware Deploy - Quick Start Guide Assistance
L2 OS Installation & HW Troubleshooting
L3 Advance Configuration - OS / Apss / Network etc
L4 Data Center Config & Root Cause Analysis
Performance Review Meeting
Follow the Sun worldwide coverage
Hardware Service: Depot Repairs
Depot Repairs via RMA
Hardware Service: Onsite Repairs
On-Site Technician Visit
On-Site Response Time Next Day* Same 4 Hours* Onsite Staff
On-Site Coverage Hours 9am-5pm 9am-5pm 9am-5pm Onsite Staff
Hardware Service: Parts Replacement
Advance Parts Replacement
Terms: Coverage Period
Ironsystems Standard Warranty - Included (Years) 2 - - - - -
Ironsystems Warranty Extension - Option (Years) 1 (Total 3) - - - - -
Ironsystems Premium Coverage - Option (Years) - 1, 2 or 3 1, 2 or 3 1, 2 or 3 1, 2 or 3 1, 2 or 3

01 Ironsystems Standard Warranty: Standard Level Warranty Program

Iron Systems includes 2 Years of Standard Warranty Coverage on every Standard system (listed on website) sold and 1 year for Custom system. The coverage period can be extended by 3 years. This warranty offering includes:

Help Desk Support:
  • Support hours are 9 AM to 5 PM Pacific Time (Monday through Friday except holidays).
  • Incidents can be reported via Email, Web, or Telephone.
  • Access to Iron Systems' Self-Service Web Portal.
Hardware Services:
  • Covers failure diagnosis and replacement of factory parts and depot repair labor.
  • Depot Repairs:
    1. For repair of product and/or shipment of replacement parts, a Return Material Authorization (RMA) number is required and will be provided by Technical Support following failure diagnosis.
    2. Depot Repair turn-around time is 5 days, not including shipping time (RMA required)
  • Replacement Parts are shipped upon receipt of failed parts (RMA required). Iron pays shipping one way in North America. Customer pays shipping both way for International.
Terms of Coverage:
  • 2, or 3 year standard limited warranty (RMA only - no on-site service).
  • Warranty is valid from the date of shipment.
  • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials quote prior to repairs being executed.
  • The necessary spare parts are required to be on site prior to dispatch of an Engineer for onsite service support. We strongly recommend that spare kits are purchased at the time of original purchase of equipment and stocked in a safe cage.
Recommended for Data Centers with a Redundant Infrastructure and a Dedicated On-Site Support Staff that can diagnose and remedy hardware issues with minimal support

02 Ironsystems Advanced Warranty: Standard w/Advanced Parts Exchange

Customers can upgrade their Standard Warranty with an option for Advanced Parts Exchange. This plan offering includes:

Help Desk:
  • Support hours are 9 AM to 5 PM Pacific Time (Monday through Friday except holidays).
  • Incidents can be reported via Email, Web, or Telephone.
  • Access to Iron Systems' Self-Service Web Portal.
Hardware Services:
  • Covers failure diagnosis and replacement of factory parts and depot repair labor
  • Replacement Parts will be shipped on the same business day (next business day if after Noon PST) upon diagnosis of failure and issuance of an RMA number. Iron pays shipping both ways in North America.
  • Failed parts must be returned to Iron within 15 Business Days. Iron reserves the right bill for parts not returned within 15 Business Days at the then current fair market value.
Terms of Coverage:
  • 1, 2, or 3 year standard limited warranty (RMA only - no on-site service).
  • Warranty is valid from the date of shipment.
  • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials quote prior to repairs being executed.
Recommended for Standard Warranty Customers Needing Replacement Components On-Site with the least possible delay or repair or replenishment.

03 Ironsystems Onsite Silver Plan*:

Customers can upgrade their Standard or Standard/AE Level Warranty to the Silver Level Service Plan. This plan offering includes:

Help Desk Support:
  • Support hours are 9 AM to 5 PM Pacific Time (Monday through Friday except holidays).
  • Incidents can be reported via Email, Web, or Telephone.
  • Access to Iron Systems' Self-Service Web Portal.
Hardware es:
  • Covers failure diagnosis and replacement of factory parts and depot repair labor.
  • Onsite Service:
    1. The hours of coverage for onsite services are Next Business Day from 9:00 AM to 5:00 PM local site time.
    2. On-site service levels require that necessary spare parts be on site prior to dispatch of an Engineer. For best service levels we strongly recommend that spares and spares kits be obtained at the time of purchase.
  • Twice Yearly Performance Review meetings included
Terms of Coverage:
  • 1, 2, or 3 year standard warranty with Next Business Day on-site response.
  • Warranty is valid from the date of shipment.
  • Items outside Warranty Coverage will be presented to the customer as billable along with a time & materials quote prior to repairs being executed.
  • The necessary spare parts are required to be on site prior to dispatch of an Engineer for onsite service support. We strongly recommend that spare kits are purchased at the time of original purchase of equipment and stocked in a safe cage.
Recommended for Data Centers with a Dedicated Staff Remote from Data Center that can at least temporarily remedy situations with little external aid.