OEM Design & Development Services

Chassis Customization

  • Concept Design & CAD Modeling
  • Prototyping and FA Builds

Reliability Testing

  • Duty Cycle Testing
  • MTBF Analysis
  • Thermal and Humidity
  • Packaging - Shock, Vibration & Drop

HW Engineering Services

  • Systems Requirement Analysis
  • Bill-Of-Material (BOM) Creation
  • Configuration Management
  • Multi-Vendor Roadmap Planning

SW Engineering Services

  • Software Image Creation (Linux)
  • Software Image (Win Embedded)
  • Test Script Development
  • Appliance Deployment & Management Tools Development

Regulatory Compliance

  • EMC, FCC, CB, CE, UL
  • Global Testing & Certifications

New Product Introduction

  • Dedicated NPI Teams
  • Program Management

Branding Services

  • Bezel (Sheet Metal & Plastic)
  • Chassis (Paint, Silk Screen)
  • Disk, DVD (Labeling & Packaging)
  • Shipping Box, Packaging Labels

Supply Chain Services

Supply Chain Planning

  • Material Management
  • Forecast Management
  • Inventory Management
  • EOL Items Management
  • AVL Item Management
  • Long Lead Items Management

Forward Logistics

  • Direct Order Fulfillment (DOF)
  • Global Export Management

Warehousing Services

  • Customer Owned Inventory
  • Consigned Inventory
  • Bonded Inventory
  • Extended FGI Storage
  • USA, Europe, Asia Locations

Portal Access - Live

  • Inventory Reports
  • Material Planning Reports
  • Quality Reports
  • Product Test Status Reports

Financial Services

  • eBilling
  • Extended Billing Terms, Leasing
  • Open Credit Limit
  • Flooring Terms
  • EDI / XML Integration

BOM Cost Management

  • Multi-Vendor Costing
  • Quarterly Pricing Review

Turnkey Integration Services

Integration Types

  • Kitting Services
  • Complex, Small-Mid-Large Lots
  • System Level Assembly
  • Full Rack Assembly

Global Locations

  • USA, Europe & Asia Facilities

Testing & Imaging

  • Component Level Testing
  • Functional Testing
  • Reliability/Burn-in Testing
  • Reliability/Chamber Testing (35C)
  • Linux/Windows Testing Tools
  • Software Imaging - Disk/System
  • Pre-Ship Staging Test
  • Test Log Audit Reporting
  • Quality Yield Matrices/Reporting

MFG Engineering Services

  • Mfg. Process Documentation
  • BOM Change/Revision Control
  • Documentation Change Mgmt.
  • Change (ECO) Management
  • Secured FTP for Image Mgmt.
  • Secured VPN Access

Assembly Services

  • BIOS/Firmware Upgrades
  • Asset Tagging & Serialization
  • Custom Labeling
  • Asset Life Management
  • Custom HW/SW Configuration
  • Custom Packaging

Global Repair & Support Services

Repairs -Warranty Programs

  • Standard 2 & 3 HW Warranty
  • Extended 5 Year Program
  • Return Repair Depot (USA)
  • Return Repair Depot (Global)
  • Returns ECO Management

Technical Support Help Desk

  • Phone/Email Help Desk
  • 24x7 Help Desk Staff (Global)
  • Remote Deployment
  • Field HW/SW Upgrades
  • Website Ticketing Portal
  • Multi-Tier Ticketing System

Repairs - Specialized Programs

  • Multi-Tier Ticketing System
  • Depot Spare Program
  • Advance Replacement (Global)
  • Re-Certify/Refurbish
  • Evaluation Pool Management
  • Trade Show Pool Management
  • Upgrade to newer BOM
  • Asset Tracking (Changes)
  • Contract Renewals

End-Of-Life Services

  • De-Kitting / Reclaim Components
  • Retirement Services
  • Recycling Service

Field Support Services

  • Last-Mile Repairs (Global)
  • Last-Mile Spare Program
  • Last-Mile Professional Deployment