Warranty Repairs (One, Two, Three and Five-year hardware warranty Options):
Customers concerned about buying hardware from a software company (rather than loading it onto their own servers) can be easily reassured with IRON Global’ unheard-of three year standard warranty on all systems we integrate.
Advance Replacements (Cross-shipping) for RMAs:
IRON Global can keep an inventory of all parts on-hand, allowing us to cross-ship them to the customer’s site when a return merchandise authorization (RMA) is received. If you prefer, we can also keep an inventory of finished appliance units in-stock, allowing us to ship a full replacement at the same time the customer is returning the current unit. Replacement units ordered by 100 PM PST will be shipped the same day.
Depot Services Options:
Customers can fully outsource their appliance maintenance to IRON Global. We offer, out-of warranty repairs, product refurbishment to convert it new-ailke condition (system and packaging) and make it ready for re-ship, product upgrade services, repairing of damaged systems.
Depot Repair Tracking:
IRON Global will track all repair orders throughout the entire company. All the depot repair units are segregated into individual pools based on their types such as RMA, returns for stock, refurbishment, upgrade etc and reported back to customer with pool status and failure-analysis report. Sales and technical support work as a team to resolve problems efficiently, and keep end users up-to-date with information.
Last-Mile Nation Hardware Support:
In addition to the standard warranty, IRON Global offers an last-mile warranty that is good for repairs at the customer location. Options include one, two, or three years, plus four-hour or next-day service. One of the keys to outstanding customer service is a fully functional, easy-to-use return merchandise program. IRON Global has the mechanisms in place to help you look world class in the eyes of your customers.
